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382 Pine Shades

Brendol, MI 48328


October 4, 2002


Ms. Emily Conner

3295 Redstone Avenue

Brendol, MI 48328


Dear Ms. Conner:


Thank you for your inquiry about your contact lense and the policies of our pool. We appreciate the concern and effort you showed. This can get frustrating at times.


During a swim at our pool, you lost a contact that was of value to you. It was a mistake and something that cannot be easily or quickly replaced, and we are very sorry for the inconvenience it has caused you. According to your statement, the vaule of the contact is approximately $75.


Due to our company policy and the contract that you signed upon joining our private swimming club, we are not responsible for any lost or damaged items in the pool. We are sorry for any inconvenience this may cause you.


We recommend contacting your eyeglass company and insurance company to see what kind of compensation they will be able to provide you. This matter is something that is out of our hands and we hope that it will not hinder your relationship with us and that you will continue to use and enjoy our wonderful facilities in the future. Best of luck to you.


Please feel free to contact us if you have any further questions. Thank you.


Sincerely yours,



Todd Tyrna

Customer Relations